nu9 Privacy Policy

1. Information We Collect

When you register an account, use the nu9 platform, or contact our support team, we collect certain categories of personal data. The type and extent of data collected depends on your interaction with the platform and the services you access.

Account Registration Data

During the registration process, nu9 collects the following information directly from you:

• Full legal name as it appears on your government-issued identification.
• Date of birth, for the purposes of age verification to confirm eligibility (18+ only).
• Email address, used for account communications, transaction notifications, and promotional correspondence where you have opted in.
• Mobile phone number, used for account security, two-factor authentication, and support communications.
• Residential address, as required for identity verification and responsible gaming compliance.
• Preferred payment method details, including your registered bKash, Nagad, Rocket, or bank account information. Full payment credentials (card numbers, mobile banking PINs) are never stored on nu9 servers.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) programme, we collect copies of identity documents including your National Identity Card (NID) issued by the Bangladesh Election Commission, passport, or other government-issued photo identification. These documents are processed by our verified KYC partner and are used solely to confirm your identity, age, and address. KYC documents are not used for any other purpose.

Technical and Usage Data

When you visit nu9.app, our systems automatically collect certain technical data, including:

• IP address and approximate geographic location (country and city level).
• Browser type, version, and language settings.
• Device type (desktop, mobile, tablet) and operating system.
• Pages visited, time spent on each page, click-path navigation, and session duration.
• Game sessions played, bet amounts, game outcomes, and account transaction history.

Communications Data

If you contact nu9 support via email or live chat, we retain records of those communications, including the content of your messages and the responses provided by our support team. These records are used to resolve disputes, improve service quality, and comply with regulatory record-keeping requirements.

2. How We Use Your Data

nu9 processes your personal data for the following purposes, each of which is underpinned by a legitimate legal basis for processing:

nu9 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you, unless you have been explicitly informed and provided consent in circumstances where such processing is lawfully permitted.

3. Data Sharing & Third Parties

nu9 does not sell or rent your personal data to any third party. We share data only where strictly necessary to deliver our platform services, comply with legal obligations, or protect the security of the platform and its users.

Service Partners

To operate the nu9 platform effectively, we work with a limited set of trusted service partners who process data on our behalf under binding data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners require transaction data (name, account number, amount) to process deposits and withdrawals. These providers operate under their own privacy and security frameworks.
• KYC and identity verification providers: Our verified KYC partner receives copies of identity documents solely to confirm your eligibility. KYC providers are contractually prohibited from using your documents for any other purpose.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios receive session and game-play data to deliver their game engines and calculate outcomes. Game providers do not receive your financial or identity data.
• Platform infrastructure providers: Cloud hosting, content delivery networks (CDN), and cybersecurity partners may process technical and usage data in the course of delivering and protecting our infrastructure. All such providers are bound by contractual data security requirements.

Legal Disclosure

nu9 may be required to disclose personal data in response to a lawful request from a government authority, law enforcement agency, or court of competent jurisdiction. In such cases, nu9 will disclose only the minimum data necessary to comply with the legal obligation and will notify the affected player where legally permissible to do so.

Business Transfers

In the event that nu9 undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred, and you retain the right to request deletion of your data before the transfer is completed.

4. Cookies & Tracking Technologies

nu9 uses cookies and similar technologies (including local storage and session tokens) to maintain platform functionality, analyse performance, and provide a personalised experience. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other data on your device.

Types of Cookies We Use

• Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, remember your account preferences, and ensure secure navigation between pages. These cookies cannot be disabled without affecting core platform functionality.
• Performance and analytics cookies: These cookies collect anonymised data about how players interact with the platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data helps us improve the platform experience. No personally identifiable information is collected by these cookies.
• Functionality cookies: These remember your preferences such as language settings, display options, and previously viewed game categories, so you do not need to reconfigure these settings on each visit.

Managing Cookies

You can control or delete cookies at any time through your browser settings. Most modern browsers allow you to block all cookies, block only third-party cookies, or delete cookies on a per-site basis. Please note that disabling strictly necessary cookies will impair your ability to log in and use the nu9 platform. For guidance on managing cookies in your specific browser, refer to the browser's official support documentation.

5. Data Retention

nu9 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the principal categories of data we hold:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

6. Your Privacy Rights

As a nu9 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our data team at [email protected] with your registered account email and a description of your request. We will respond within 30 days of receiving a valid request.

• Right of Access: You may request a copy of the personal data nu9 holds about you, including the categories of data, the purposes for which it is processed, and the parties with whom it is shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Account details such as email address and phone number can also be updated directly via your account settings.
• Right to Erasure: You may request that nu9 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. Please note that this right is subject to our legal obligations — data required for AML compliance, fraud prevention, or financial record-keeping may be retained for the periods specified in Section 5.
• Right to Data Portability: Where processing is based on your consent or a contractual relationship and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format and to request that it be transferred to another service provider where technically feasible.
• Right to Restrict Processing: In certain circumstances — for example, while a dispute regarding data accuracy is under review — you may request that nu9 temporarily suspend processing of your data.
• Right to Object: Where processing is based on legitimate interests, you have the right to object to that processing. nu9 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to the withdrawal.

7. Data Security

nu9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes the following safeguards:

Technical Measures

• 256-bit SSL/TLS encryption for all data in transit between your browser and our servers.
• Encryption at rest for all sensitive personal data and financial records stored on our infrastructure.
• Two-factor authentication (2FA) available to all players for account login and sensitive account changes.
• Automated intrusion detection systems that monitor platform traffic for anomalous behaviour and potential security threats in real time.
• Regular penetration testing and security audits conducted by qualified third-party security specialists.
• Strict access controls ensuring that nu9 staff can only access the minimum personal data required to perform their specific role.

Organisational Measures

• All nu9 personnel with access to personal data are subject to contractual confidentiality obligations.
• Data protection training is provided to all staff members who handle personal data as part of their role.
• A documented data breach response procedure is in place to ensure that any personal data breach is identified, contained, and reported in a timely manner.
• Third-party service partners are assessed for security compliance before being granted access to any nu9 player data.

While nu9 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, nu9 will notify affected players without undue delay and provide guidance on the steps you can take to protect yourself.

8. Policy Updates & Contact

nu9 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable laws, or platform features. When material changes are made, we will post the revised policy on this page with an updated effective date. For significant changes that materially affect how we process your personal data, we will provide notice via the platform or by email to your registered address at least 14 days before the change takes effect.

We encourage you to review this Privacy Policy regularly to stay informed about how nu9 handles your personal data. Your continued use of the nu9 platform following the posting of an updated Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the revised terms.

Contacting nu9 About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way nu9 handles your personal data, please contact our support team using the details below. We are committed to responding to all privacy-related enquiries within 30 calendar days of receipt.

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week, with peak staffing during Bangladesh Standard Time (BST, UTC+6) business hours.
• Response time: Up to 30 calendar days for formal data rights requests; typically within 24–48 hours for general privacy enquiries.

This Privacy Policy was last reviewed and updated on 1 January 2026. If you have accessed a cached or archived version of this page, please visit nu9.app/privacy-policy to view the most current version.